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Community

Members, posts, events and the emails your community sends.

Can I approve new members before they get into my community?

Yes. Switch on approval and anyone who asks to join waits in a Requests list in Members until you let them in, the way a private LinkedIn or Facebook group works. People you invite, and people who pay, still go straight in. About five minutes to set up.

Can I change a member's post before I approve it?

No. A post waiting for your approval can only be approved or rejected, so you cannot change a member's words. If a few words need changing, approve it and add a comment, or message the member and reject it.

Can I check comments before they go up?

Turn on comment approval and every member comment waits for you. It's a separate switch from the one for posts.

Can I keep my community hidden until I'm ready to launch?

Your community goes live once it is made and your email is confirmed, and there is no switch that takes it offline. Two settings work together instead: one keeps your posts from anyone who isn't a member, the other means nobody gets in until you let them.

Can I message one member privately, and can members message each other?

Message one member from Community, then Members. Their reply comes back to that screen, not your email. Members messaging each other is a separate setting.

Can I read what members post before it goes up?

Yes, with one setting. Switch on **Approve posts before they go live**, and a member's post waits for you instead of going up. You read it under **Waiting for approval** in **Posts & moderation**, then decide. For a post you hold back or hide, **Tell them why** has Maya draft a kind message to the member, and nothing is sent until you press Send. About two minutes.

Can I send new members a welcome DM?

Everyone who joined in the last 30 days waits on your Community dashboard. Write a hello, or have one suggested, and send it when you are happy. Nothing goes without you.

Can I set up events in my community?

Events now live inside Spaces, which is in beta. Spaces shows you how it works and lets you ask to join. The film takes under three minutes.

Can I write a post now and have it go out later?

Yes. You schedule a post in the same place you write it, and it goes out on the day and time you pick. The screen reads the date back to you, so you can be sure it is the right one. About two minutes.

Do my members need a Replicants account to join my community?

No. Your members join on your own community page, under your name, with an email link or their Google account. No password, nothing to download.

How does a new member get welcomed?

One email goes out the moment someone joins, carrying their way in. A good one already sends. This is how to make it sound like you.

How do I add a button to a community post?

A post can carry one button, like **Save my seat** or **Book a call**. You choose the words and where it takes members: a direct message to you, one of your published pages, or any web address.

How do I approve several posts at once?

When a month of posts is waiting for your yes, you can approve them in one go from the Control Centre. Each one still goes out at its own time. About a minute.

How do I change a post I have already put up, including its photos?

Open the post in your community and press Edit. It opens in the same window you wrote it in, with its photos, so you can change the words, take a photo away or add one, then press Save. About a minute.

How do I change the name of my community?

Your community's name is the top box on the Welcome page, in the Community menu. Type the new name there, check the welcome words underneath, press Save changes, and it is live.

How do I change the name shown as "By …" on my community page?

Your name lives on the Welcome screen, on the Your profile tab. Type it once, press Save profile, and it shows everywhere your members see you. About a minute.

How do I charge for my community?

You can, and you can give people a free run first. It is one screen, called Membership. What you set there is saved as a draft, so nobody is charged and nothing your members see changes until you press Publish. About ten minutes.

How do I choose the order posts show in my community?

Your community starts on Balanced: the newest post at the top, then a mix of the best posts from different people, so nobody fills the page on their own. You can pick another order, or let each member choose. About two minutes.

How do I delete a comment in my community?

Every comment has a ••• menu at its top right, yours and your members'. Delete takes a comment from everyone, Hide keeps it from other members, and both can be undone. About a minute.

How do I get members into my community?

Two ways in. Invite people by email from the Members screen, up to 50 at a time. For a roomful, send your community link instead.

How do I hide or delete a post?

Every post in your Feed has a ••• menu at its top right. Hide keeps a post from your members, Delete takes it from everyone, and a deleted post can be put back for 30 days. About a minute.

How do I keep my community friendly when anyone can join?

Keep your community open to everyone and still keep it friendly. Community Guard reads each member's post or comment the moment they press Post. Most go straight up. Anything that goes against your guidelines waits for you to decide.

How do I log in to my community as the admin?

On your community you are the host, which is what we call the admin. There are two ways to log in as the host: one press from your Community dashboard, or Sign in on the community itself with the email you use for Replicants. About a minute either way.

How do I make sure new members see the right post first?

A feed puts the newest thing first. Pinning holds one post above the rest, so it's the first thing every newcomer reads.

How do I move my Facebook group here?

Facebook won't give you your members' email addresses, so there's no import button. You move the people: one post, one link.

How do I name and shape my community?

Your community's name and description are edited on one page: Community, then Welcome. Settings, then Community sends you to the same page with its Edit in Welcome link. It is what a new member sees when they arrive.

How do I offer a yearly price on my paid community?

You can sell one plan two ways: by the month, or by the year for less. It is one package with two prices, and members pick which suits them when they join. It takes about three minutes.

How do I post in my community as the host or as myself?

Sign in to your community with your own email and you're the host. One switch decides whether you post as the host or as yourself.

How do I remove a member from my community?

Open Members, press Manage beside the person, then Remove from community. It takes about a minute, and you are asked once more before anything happens.

How do I reply using a drafted message?

Start a reply from a draft written off what your member actually said, then tell it what to change until it sounds like you.

How do I run a game in my community, and how do members join it?

A game is a time-boxed challenge that rewards the things you want your members to do. You build it with the guide, publish it, and members join it themselves from its page.

How do I run a short challenge in my community?

Challenges live under Games. The guide asks five questions about your people in plain English, then drafts the tasks, posts and reminders.

How do I see how much of my videos people actually watched?

Your community counts every play of your videos and how far each person got, so you can see which videos hold attention and where people stop. It is all on the **Video** tab of your community's Analytics.

How do I see my post once more before it goes up in my community?

Ask before I post is a switch each person turns on for themselves. With it on, every post, comment and reply is shown once more before it goes up, so nothing goes live by accident. About a minute.

How do I see who needs me today?

Open Community, then Dashboard, and scroll past the charts. Two lists underneath show who's waiting on you, each with a count.

How do I see who reacted to a post, and how do replies work?

Under each post you see its most used reactions and a name, like Aisha Rahman and 4 others. Point at it to see who reacted, or press it for the full list. Anyone can reply right under a comment, and you can fix a comment you wrote where it is. About two minutes.

How do I share a community post to my social accounts?

Any post you wrote and published in your community can go out to your social accounts too. Maya rewrites it to suit each one, and you send them all with one press. Your accounts need to be connected first, under Social.

How do I show a Members directory and Leaderboard on my community?

Members (everyone in your community) and Leaderboard (who has the most points) are tabs across the top of your community. You choose whether they show, and in what order. About a minute.

How do I switch my community to dark mode?

Your community can open in light, in dark, or follow each member's device. About a minute.

How often does my community's email digest go out, and what goes in it?

The digest is the email that brings members back to your community. It starts on Automatic, which sends daily while your community is busy and on Mondays when it is quiet, and it always shows posts from different people. About a minute to change.

If I hide something, does it still go out in the email?

Everything from the moment you press Hide or Delete is handled. What it can't do is unsend an email that has already gone.

I got a message saying my community needs approving. Approved by whom?

By you, and nobody else. Nothing has been submitted and there's no queue. We drafted your community's name and description from your answers — read it.

My community has gone quiet. How bad is it really, and what do I do first?

A quiet room is normal, not a verdict. Three screens tell you how quiet it really is, and who to write to today.

Nothing sends until I press Send — how does that work?

Almost. Anything written to one person waits for you. A few standing emails go out on their own — all of them listed on one screen.

There are points and badges in my community — where did those come from?

You didn't switch these on. Every community has points, levels and badges running from the day it exists, and they're live for your members now.

There is already a welcome post with my name on it — did I write that?

No, you didn't write it. Every new community gets one short welcome post from us, pinned to the top, carrying your name.

What channels and opening posts did Maya set up, and how do I change them?

Your channels are already named, from what you said your community is for. Here is where to find them, what you can change, and where the posts live.

What is my community's web address, and can I change it?

Your community got a web address automatically. It works today, and it's the only thing anyone needs in order to find you.

What is Spaces, and how do I get it?

A space is a private group, program or course inside your community, with lessons each week, live calls and 1:1 calls. Spaces is in beta: you can see exactly how it works today, and ask to join.

What is the badge under my name, and how do I change it?

Your role badge is the small word beside your name on your posts, comments and messages, such as Founder or Breath Coach. If you have not chosen one, it says Host. About a minute to change.

What shows when someone shares a link to my community, and how do I change the picture?

A card with your community's name, the words about it and your cover picture. You change all three on your Welcome page. About two minutes.

Where do I change how my community looks?

The look lives on a screen called Welcome, and there are two separate things to change: your colour, and the big picture across the top. Colour first, because it is what most people mean.

Where do I put a worksheet or handout my members can download?

Attach it to a post and it lands in the feed. The Vault, in your community menu, keeps files for members to download too.

Where is my community link, and how do I share it?

Your link lives in Settings, then Community, at the top under Public address. It's given to you automatically once your email is confirmed.

Who can see my community, and can I keep it private?

Your community has one address you share, and a separate setting for how much a stranger who follows it can read.