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How do I reply using a drafted message?

Start a reply from a draft written off what your member actually said, then tell it what to change until it sounds like you.

Updated 15 September 2026

Nothing reaches your member until you press Post reply. Asking for a draft, changing it, or closing the post sends nothing to anybody.

  1. Open the post and find Your reply

    Open post shows the whole conversation, so you can see what's already been said. The reply box is at the foot. Suggest a reply sits at its top right.

    The whole conversation above, and your reply box at the foot of it.

    The whole conversation above, and your reply box at the foot of it.

    Take me there

  2. Press Suggest a reply

    A draft appears in the box, answering the actual comment rather than the general topic. Read it as your member will: if it would make them feel heard, it's doing its job.

    It answers what they actually said, not the general topic.

    It answers what they actually said, not the general topic.

    Take me there

  3. Tell it what to change

    Under the draft, Refine with AI takes a sentence: warmer and shorter, mention Thursday's call, don't say journey. Press Regenerate. Go round as often as you like.

    Tell it what to change in a sentence. It writes it again.

    Tell it what to change in a sentence. It writes it again.

    Take me there

  4. Post the reply when it reads right

    Here's the same draft after one sentence of feedback. You can also type in the box yourself at any point. Post reply is what sends it.

    The same draft after one sentence of feedback: shorter, warmer, ending on a question.

    The same draft after one sentence of feedback: shorter, warmer, ending on a question.

    Take me there

  5. Save what you taught it

    A panel asks to keep your feedback as reply rules, each one ticked. Save rules and the next draft is written that way. Correcting by hand fixes one reply; this fixes every reply after it.

    Your corrections become standing rules, if you want them to.

    Your corrections become standing rules, if you want them to.

    Take me there
You will know it worked when you have answered a member in your own voice, and the next draft starts closer to it.

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Related articles

Can I approve new members before they get into my community?

Yes. Switch on approval and anyone who asks to join waits in a Requests list in Members until you let them in, the way a private LinkedIn or Facebook group works. People you invite, and people who pay, still go straight in. About five minutes to set up.

Can I change a member's post before I approve it?

No. A post waiting for your approval can only be approved or rejected, so you cannot change a member's words. If a few words need changing, approve it and add a comment, or message the member and reject it.

Can I check comments before they go up?

Turn on comment approval and every member comment waits for you. It's a separate switch from the one for posts.

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